Shipping policy
At LeTank Clothing, we strive to provide you with a seamless and satisfactory shopping experience. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from our website. Please read this policy carefully before placing your order. By making a purchase, you agree to the terms and conditions set forth below.
- Processing Time: a. Once your order is placed, it will typically take 1-3 business days to process before shipment, unless otherwise stated. b. Processing time may be longer during peak seasons or promotional periods. We appreciate your patience during such times.
- Shipping Methods and Estimated Delivery Times: a. We offer several shipping methods, including standard, expedited, and express delivery, depending on your location and the availability of services. b. Estimated delivery times will vary based on your shipping address and the shipping method selected during checkout. c. Please note that these delivery times are estimates and may be subject to unexpected delays beyond our control, such as weather conditions or customs inspections.
- Shipping Costs: a. Shipping costs are calculated based on the weight, dimensions, and destination of the package. b. The applicable shipping charges will be displayed during the checkout process. c. LeTank Clothing may offer free shipping promotions from time to time, subject to specific terms and conditions.
- Tracking Information: a. Once your order has been shipped, we will provide you with a tracking number via email. b. You can use this tracking number to monitor the progress of your shipment on the relevant shipping carrier's website.
- International Shipping: a. LeTank Clothing offers international shipping to select countries. b. Additional customs duties, taxes, or fees may be levied by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs. c. International orders may be subject to customs inspections, which may cause delays beyond our control.
- Address Accuracy: a. Please ensure that the shipping address provided during checkout is accurate and complete. b. LeTank Clothing is not responsible for delays or undelivered packages due to incorrect or incomplete address information provided by the customer.
- Lost or Damaged Packages: a. LeTank Clothing is not liable for lost or damaged packages once they have been shipped. b. In the event of a lost or damaged package, please contact the shipping carrier directly with your tracking number for further assistance.
- Order Modifications and Cancellations: a. Changes to orders or cancellations may be accommodated if the request is made within 24 hours of placing the order. b. After the 24-hour window, order modifications or cancellations may not be possible, as the processing and shipment may already be underway.
- Returns and Exchanges: a. For information regarding our returns and exchanges policy, please refer to our separate Returns and Exchanges Policy available on our website.
- Contact Information: If you have any questions or need further assistance regarding our shipping policy, please contact our customer support.
Please note that LeTank Clothing reserves the right to modify or update this Shipping Policy at any time without prior notice. It is your responsibility to review this policy periodically to stay informed about any changes.